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Return & Refund Policy

Returns & Refunds

Need to return a product and/or request a refund?

Please submit your request online in order to receive your Return Merchandise Authorization (RMA) number:

Please provide your full name, day-time phone number, email address, order number, and the reason for the return. We will then get back to you if any additional information is needed and/or the RMA number with complete instructions on how to return the product(s) back to us. If you do not request a RMA number a 5% fee will apply, in addition restocking fees may apply. Upon receipt of the return in good condition and in original packaging, we will issue a refund back to original form of payment used when the order was placed. Restocking fees may apply to special orders and any deposit that was required is non-refundable.

Have a question or comment about an order?

Please submit your request online. Please provide your full name, day-time phone number, email address, order number, and questions or comments you have relating to the order.

Battery Warranty

The period of time a battery is warranted by the manufacture varies between brands and the series within those brands. Please refer to the specific product information sheet and/or send us an email for additional information.

Battery warranty does not cover:

  • Discharged batteries that can be recharged and returned to service
  • Labor costs for battery removal and installation
  • Cost for recharging or use of rental batteries or vehicles
  • Damage due to charging system failure, negligence, abuse, accident, improper installation or freezing
  • Loss of time, inconvenience, loss of vehicle use or other incidental or consequential damages
  • Failures which occur outside the United

Need to contact us directly for anything else?

Email us at sales@batterysales.com or call us at 305-891-8355.