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Return & Refund Policy

Return and Refund Policy

Need to return a product and/or request a refund? Please submit your request online in order to receive your Return Merchandise Authorization (RMA) number:

Please provide your full name, day-time phone number, email address, order number, and the reason for the return. We will then get back to you if any additional information is needed and/or the RMA number with complete instructions on how to return the product(s) back to us. If you do not request a RMA number a 5% fee will apply, in addition restocking fees may apply. Upon receipt of the return in good condition and in original packaging, we will issue a refund back to original form of payment used when the order was placed. Restocking fees may apply to special orders and any deposit that was required is non-refundable.

Have a question or comment about an order? Please submit your request online:

Please provide your full name, day-time phone number, email address, order number, and questions or comments you have relating to the order.

Battery Warranty:

The period of time a battery is warranted by the manufacture varies between brands and the series within those brands. Please refer to the specific product information sheet and/or send us an email for additional information. Battery warranty does not cover:

  • Discharged batteries that can be recharged and returned to service

  • Labor costs for battery removal and installation

  • Cost for recharging or use of rental batteries or vehicles

  • Damage due to charging system failure, negligence, abuse, accident, improper installation or freezing

  • Loss of time, inconvenience, loss of vehicle use or other incidental or consequential damages

  • Failures which occur outside the United

Need to contact us directly for anything else? Email us at sales@batterysales.com or call us at +1 (305) 891-8355

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